This guide explains how you can log in to your email account using Webmail (via a browser) and configure popular email clients such as Microsoft Outlook and Mozilla Thunderbird.

All examples below use placeholders. Replace them with the actual details provided by your hosting or email administrator.

1. Email Account Information (Keep This Handy)

You will need the following details to access your email:

  • Email Address: yourname@yourdomain.com
  • Username: yourname@yourdomain.com
  • Password: YourEmailPassword

Incoming Mail Server (Choose One)

IMAP (Recommended)

  • Server: mail.yourdomain.com
  • Port: 993
  • Encryption: SSL/TLS

POP3 (Alternative)

NOTE: Please note that choosing POP3 will delete all your emails from server and keep them only on your local device. If you do not wish to do that, please choose IMAP.

  • Server: mail.yourdomain.com
  • Port: 995
  • Encryption: SSL/TLS

Outgoing Mail Server (SMTP)

  • Server: mail.yourdomain.com
  • Port: 587 (TLS) or 465 (SSL)
  • Encryption: STARTTLS or SSL/TLS
  • Authentication: Required (Yes)

2. Accessing Email via Webmail (Browser Login)

Webmail allows you to access your email directly from a web browser without installing any software.

Steps:

  1. Open your browser (Chrome, Firefox, Edge, Safari, etc.)
  2. Go to:Webmail URL: https://mail.yourdomain.com OR https://webmail.yourdomain.com
  3. Enter your login details:
    • Email Address / Username: yourname@yourdomain.com
    • Password: YourEmailPassword
  4. Click Login

You will now have access to your mailbox (Inbox, Sent, Drafts, etc.).

3. Setting Up Email in Microsoft Outlook

Steps: Add a New Account

  1. Open Microsoft Outlook
  2. Go to File → Add Account
  3. Make sure it is IMAP/POP3 account. Please do not use exchange.
  4. If it doesn’t automatically detect the settings, proceed to step 4
  5. Then follow the wizard or input information listed above (IMAP, POP3, SMTP). The Outgoing Mail Server (SMTP) and Incoming Mail Server (IMAP/POP3) can be found above.

4. Setting Up Email in Mozilla Thunderbird

Steps: Add Account

  1. Open Thunderbird
  2. Click Email → Add Mail Account
  3. Enter:
    • Your name
    • Email address: yourname@yourdomain.com
    • Password: YourEmailPassword
  4. If it doesn’t automatically detect the settings, proceed to step 5
  5. Click Configure manually

5. IMAP vs POP3 – Which Should I Use?

  • IMAP:
    • Emails stay on the server
    • Syncs across multiple devices
    • Recommended for most users
  • POP3:
    • Downloads emails to one device
    • Emails may be removed from server
    • Best for single-device usage

6. Common Troubleshooting Tips

  • Double-check your email address and password
  • Ensure SMTP authentication is enabled
  • Use the correct ports and encryption
  • Try webmail first to confirm the account works
  • Contact support if login fails

7. Need Help?

If you experience any issues, please contact our support team and provide:

  • Your email address
  • The error message (if any)
  • Screenshot of the settings (optional)
  • We’ll be happy to assist you.
Contact Support?